FAQ

SHIRTS

Can you tell me more about the shirts?
tearjerker is a one-person-in-a-trench DIY operation, and most of my shirts are one-offs, others are two/three of a kind. I use water-based inks on a mix of Gildan, JHK and carefully thrifted shirts.

What is my shirt size?
As our most printed shirts, please notice that the JHK and Gildan t-shirts are close to what can be called American standard size. Nonetheless, every shirts’ size is properly described when you click on it.

How should I wash the shirts?
Treat your garment right: cold wash only and always inside out.

How much for shipping shirts?
Portugal: <10 shirts (4€) +10 shirts (8€)
Spain: <10 shirts (6€) +10 shirts (10€)
Europe: x1 shirt (8€) | x2 shirts (10€) | x3-5 shirts (14€) | +6 shirts (22€)
Rest of the World: 1 shirt (9,5€) | 2 shirts (14,5€) | 3-5 shirts (24€) | +6 shirts 38€
USA: 1 shirt (17€) | 2 shirts (24€) | 3-5 shirts (38€) | +6 shirts 60€

How does your shipping work?
I ship from Portugal within 3-5 business days. Everything goes via registered mail (with tracking) to keep it as safe as possible. Shipping is calculated at checkout, so no hidden surprises.

Do I have to pay import duties and taxes on my order?
If your shipping address is outside the European Union (EU), your order may be subject to local import duties, VAT, or customs clearance fees upon arrival. Even though I operate as an independent seller and am exempt from VAT in Portugal, these destination taxes cannot be included in the purchase price (except to the US). Europe as the pinnacle of modern society, right?

What is your refund/return policy?
All sales are final. Since all garments go through an artisanal process of hand-printing – most of them one-offs, I can’t offer refunds or returns once an order has been placed, unless the mistake is on my end.
So please, double-check your size and specs. If you’re unsure about the fit, just shoot me a message — I’m more than happy to help you get it right before you hit buy.
By placing an order, you agree to this policy. To learn more about the legal status of this, go to our Terms and Conditions.

RECORDS

Why aren’t the records on this site?
At this early stage, my records are only sold on Vinted and thru DM on Instagram. Vinted’s a public profile, so feel free to hit me up if you want to combine the shipping of shirts and records.

How do you clean and send your records?
Every record is deep-cleaned with an ultrasonic machine before shipping. Your wax will be securely packaged in a strong cardboard mailer, including a new outer plastic sleeve and a new inner sleeve if the original is missing or smelling like GG Allin.

LET’S STAY TOGETHER

How can I pay?
All prices are in Euros (€). If you’re in Portugal, MB WAY is the fastest way to go.
Globally, you can choose Paypal, Credit Cards, Apple Pay and Google Pay.

How do you handle taxes?
I play by the rules, I don’t pull a Milli Vanilli with the law.
Under Portuguese tax law, as an individual operation (a.k.a. skint freelancer) I’m exempt from charging VAT (Artigo 53º do CIVA).

How do you handle my privacy?
Tearjerker is fully GDPR compliant. I only use your info to process payments and ship your orders. I don’t do spam.
I’ll be having a newsletter soon, but you’ll have to sign in for that.

Do you sell physically?
Write me if you want to have tearjerker at your second hand market or music festival.

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