FAQ

SHIRTS

Can you tell me more about the shirts?
Tearjerker is a one-person-in-a-trench DIY operation.
Most of the shirts are one-offs, others are two/three of a kind. I use water-based inks on a mix of Gildan, JHK, Fruit, etc. and carefully thrifted shirts. Every piece is properly described in the shop.

What is my shirt size?
As our most printed shirts, please notice that the JHK and Gildan t-shirts are close to what can be called American standard size. Nonetheless, every shirts’ size is properly described everytime you click on it.

How should I wash the shirts?
Treat your garment right: cold wash only (max 30°C) and wash it inside out.

How does your shipping work?
I ship from Portugal within 2 business days. Everything goes via Registered Mail to keep it as safe as possible. U’ll shoot you a tracking number as soon as I hit the post office.
Shipping is calculated at checkout, so no hidden surprises.
I ship worldwide except the US as it’s easier for Portugal to provide shelter for american warplanes than to actually send a letter to the US.

How much for shipping shirts?
Portugal: <10 shirts (4€) +10 shirts (8€)
Spain: <10 shirts (5€) +10 shirts (10€)
European Union: x1 shirt (8€) | x2 shirts (10€) | x3-5 shirts (14€) | +6 shirts (22€)
Rest of the World: 1 shirt (9,5€) | 2 shirts (14,5€) | 3-5 shirts (24€) | +6 shirts 38€

What is your refund/return policy?
All sales are final. Since all garments go through an artisanal process of hand-printing – most of them one-offs, I can’t offer refunds or returns once an order has been placed.
So please, double-check your size and specs. If you’re unsure about the fit, just shoot me a message — I’m more than happy to help you get it right before you hit buy.
By placing an order, you agree to this policy. To learn more about the legal status of this, go to our Terms and Conditions.

RECORDS

Why aren’t the records on this site?
At this early stage, my records are only sold on Vinted and thru DM on Instagram. Vinted’s a public profile, so feel free to hit me up if you want to combine the shipping of shirts and records.

How do you clean and send your records?
Every record is deep-cleaned with an ultrasonic machine before shipping. Your wax will be securely packaged in a strong cardboard mailer with added stiffeners, including a new outer plastic sleeve and a new inner sleeve if the original is missing or smelling like GG Allin.

LET’S STAY TOGETHER

How can I pay?
All prices are in Euros (€). If you’re in Portugal, MB WAY is the fastest way to go. Globally, you can choose Paypal, Credit Cards, Apple Pay and Google Pay.

How do you handle taxes?
I play by the rules, I don’t pull a Milli Vanilli with the law.
Under Portuguese tax law, as an individual operation (a.k.a. skint freelancer) I’m exempt from charging VAT (Artigo 53º do CIVA). The price you see is the final price you pay — no tax surprises at checkout.

How do you handle my privacy?
Tearjerker is fully GDPR compliant. I only use your info to process payments and ship your orders. I don’t do spam.
I’ll be having a newsletter soon, but you’ll have to sign in for that.

Do you sell physically?
Write me if you want to have tearjerker at your second hand market or music festival.

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